rv777 Privacy Policy

rv777 is an online gaming and sports betting platform serving players in Bangladesh. For the purposes of this Privacy Policy, rv777 is the data controller responsible for the personal data collected through the rv777 website and mobile platform. If you have any questions or concerns about how rv777 handles your personal data, you can contact our support team at any time.

This policy applies to all personal data collected when you visit rv777, register an account, make a deposit or withdrawal, place a bet, contact support, or interact with the rv777 platform in any other way. It also applies to data collected about you from third-party payment providers, identity verification partners, and fraud prevention services.

rv777 collects personal data through several channels. Understanding these channels helps you make informed decisions about what information you share with us:

• Direct collection — when you register an account, complete KYC verification, make a deposit, request a withdrawal, contact support, or fill out any form on the rv777 platform.
• Automated collection — technical data and cookie data collected automatically when you access the rv777 website or app, including IP address, device identifiers, session data, and browsing behaviour within the platform.
• Third-party payment providers — when you make a deposit or withdrawal via bKash, Nagad, Rocket, or a linked bank account, those providers share transactional data with rv777 as required to complete the transaction and meet anti-money laundering obligations.
• Identity verification partners — rv777 uses third-party KYC service providers to verify the identity and age of players. These partners collect and process identity documents on rv777's behalf and share verification outcomes with rv777.
• Fraud and security services — rv777 works with fraud detection and cybersecurity service providers who may collect device fingerprint data and behavioural signals to protect the platform and its players.

rv777 uses your personal data only for lawful, specified purposes. We will never sell your personal data to third parties for marketing or any other commercial purpose. The following describes the main purposes for which rv777 processes personal data:

• Account creation and management — to register your account, verify your identity and age (KYC), maintain your account records, and communicate with you about your account.
• Transaction processing — to process deposits and withdrawals via bKash, Nagad, Rocket, and supported banks, and to maintain accurate financial records as required by applicable regulations.
• Regulatory compliance — to meet anti-money laundering (AML) obligations, responsible gaming requirements, and any other legal or regulatory duty applicable to rv777's operations, including retaining records for the legally required period.
• Platform security and fraud prevention — to detect, investigate, and prevent fraudulent transactions, account takeover attempts, money laundering, cheating, and other prohibited activities.
• Customer support — to respond to your enquiries, resolve disputes, and provide assistance when you contact rv777 via email or live chat. Support interactions are recorded and retained for quality assurance and dispute resolution purposes.

rv777 does not sell, rent, or trade your personal data. We share personal data only where necessary and only with trusted parties under strict contractual obligations. The following categories of recipients may receive your data:

• Payment service providers — bKash, Nagad, Rocket, Upay, and supported banks receive only the financial data strictly required to process your transactions. These providers are bound by their own regulatory obligations and data protection standards.
• Identity and KYC verification partners — third-party identity verification services receive the documents and personal information required to complete age and identity checks. These partners process data on rv777's behalf and are contractually restricted from using it for any other purpose.
• Game software providers — game providers such as Pragmatic Play, Evolution Gaming, Spribe, and Ezugi receive the minimum session data required to deliver their games. These providers do not receive identity or financial data beyond what is required for gameplay.
• Law enforcement and regulatory authorities — rv777 may disclose personal data to law enforcement agencies, regulatory bodies, or courts where it is legally required to do so, including in response to a lawfully issued court order or as part of AML reporting obligations.

rv777 requires all third-party data processors to implement appropriate technical and organisational measures to protect your data. No data processor is permitted to use your personal data for purposes other than those specified by rv777.

rv777 takes the security of your personal data seriously. We implement industry-standard technical and organisational security measures to protect your data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for all data transmitted between your device and rv777's servers, encrypted storage of sensitive personal and financial data, strict access controls limiting internal data access to authorised personnel only, regular security audits and penetration testing, and continuous monitoring of platform activity for anomalies and threats.

While rv777 takes all reasonable steps to protect your data, no internet-based platform can guarantee absolute security. You are responsible for keeping your own login credentials confidential. If you believe your account has been accessed without your authorisation, please notify us immediately at [email protected].

rv777 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable law and regulation. The following retention periods apply:

• Account and identity data — retained for the duration of your account and for a minimum of 5 years after account closure, as required for AML compliance and audit purposes.
• Financial transaction records — retained for a minimum of 7 years after the date of each transaction, in accordance with applicable financial record-keeping requirements.
• Support and communication records — retained for 3 years after the date of the interaction, to support dispute resolution and quality assurance processes.

When your data is no longer required, rv777 will delete or anonymise it in a secure manner. Where complete deletion is not immediately possible due to backup or archival systems, the data will be isolated and protected until deletion is feasible.

rv777 uses cookies and similar tracking technologies to operate the platform, remember your preferences, analyse site usage, and support fraud prevention. A cookie is a small text file stored on your device when you visit rv777. The following types of cookies are used:

• Essential cookies — strictly necessary for the platform to function. These cannot be disabled without preventing core functionality such as login sessions, page routing, and payment flow. No consent is required for essential cookies.
• Analytics cookies — used to understand how players navigate and use the rv777 platform, so we can improve the user experience. Analytics data is aggregated and does not identify individual users. You may opt out of analytics cookies by adjusting your browser settings.
• Preference cookies — store your platform settings such as language preference, odds display format, and notification preferences so these are remembered between sessions.

You can manage cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the functionality of rv777. rv777 does not use third-party advertising cookies or retargeting pixels.

As a user of rv777, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team at [email protected] with the subject line "Data Rights Request". rv777 will respond within 30 days of receiving a valid request:

• ✅Right of access — you may request a copy of all personal data rv777 holds about you, including your account data, transaction history, and support records.
• ✅Right to rectification — if any personal data rv777 holds about you is inaccurate or incomplete, you may request that it be corrected or updated.
• ✅Right to erasure — you may request that rv777 delete your personal data where it is no longer needed for the purpose for which it was collected, subject to rv777's legal retention obligations. Note that regulatory requirements may prevent full erasure of some data categories.
• ✅Right to restrict processing — you may request that rv777 restrict the processing of your personal data in certain circumstances, such as while a rectification request is being assessed.
• ✅Right to data portability — you may request that rv777 provide your personal data in a structured, commonly used, machine-readable format so that it can be transferred to another service provider.
• ✅Right to withdraw consent — where rv777 processes your data on the basis of your consent (for example, for optional marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

rv777 will not charge a fee for exercising any data right. If a request is manifestly unfounded or excessive, rv777 reserves the right to decline it or charge a reasonable administrative fee, with written explanation. If you are not satisfied with rv777's response, you may escalate your complaint by contacting us again and requesting a senior review.

rv777 is strictly for players aged 21 and above. rv777 does not knowingly collect or process personal data from individuals under the age of 21. If you are under 21, you must not use rv777 or provide any personal data to us. If rv777 becomes aware that personal data has been collected from a person under 21, that data will be deleted promptly and the associated account closed.

If you are a parent or guardian and believe that a person under 21 in your care has created an account with rv777 or provided personal data to rv777 without your knowledge, please contact us immediately at [email protected]. We will investigate and, if confirmed, delete all associated data and close the account without delay.

rv777 reserves the right to update or amend this Privacy Policy at any time. Any changes will be published on this page with a revised effective date at the top of the document. Where a material change is made to the way rv777 collects or uses your personal data, rv777 will use reasonable efforts to notify registered players by email or via an in-platform notification prior to the change taking effect. Your continued use of rv777 after any amendment constitutes your acceptance of the updated Privacy Policy. We encourage you to check this page periodically.

If you have any questions about this Privacy Policy, wish to exercise any of your data rights, or have a concern about how rv777 handles your personal data, our support team is available 24/7. We aim to respond to all privacy-related enquiries within 5 business days. For urgent data security concerns, please mark your message as urgent and we will prioritise your request.

Email us at: [email protected]